A push notification appears directly on the user’s device — phone, tablet or computer — even when they are not on your site. It does not replace email: it is brief, immediate, and read without opening a mailbox.

The customer’s opt-in

Nothing is sent to someone who has not agreed to it. The customer enables notifications from their account, and the browser then asks for their permission. They can disable them the same way. A customer who refused at browser level must reopen the browser settings to reverse it: the platform can no longer ask again.

The ones that fire by themselves

To the customer: booking confirmed, session cancelled (with their credits refunded), session rescheduled, reminder before the session, order confirmed.
To you: new booking, cancellation by a customer, new order. It is the fastest way to know what is going on in your studio without keeping the planning calendar open.

Those notifications double the matching emails: they do not replace them, and there is nothing to configure to trigger them.

The ones you send

The Push notifications screen broadcasts one message to all your studio’s subscribers at once. It asks for a title, a message and, optionally, a link: the notification then opens that page when tapped — a class you added, an offer page.

The screen shows the number of active subscribers before the send, and how many notifications were actually delivered after. A subscriber whose device no longer answers — app uninstalled, permission revoked — counts as a failure: that is normal, and their subscription record is cleaned up.

A broadcast goes out immediately and cannot be recalled: re-read the title and the message before confirming. A studio that notifies too much loses its subscribers — keep them for what matters.